Frequently Asked Questions
Everything you need to know about shopping with Massage Warehouse.
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, certain intimate apparel and beauty accessories are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own body or a similar garment you already own to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital wallets such as Apple Pay, Google Pay, and PayPal, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are the materials used in your clothing ethically sourced?
Yes, at Massage Warehouse we prioritize sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable textiles to ensure longevity and reduce environmental impact.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately if you need assistance.